AI meets trusted communicationsRingCentral MVP is now RingEX, a change that marks more than just a new name—it

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Artificial intelligence (AI) is rapidly transforming Unified Communications as a Service (UCaaS) and Contact Center as a Service

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ROI is the holy grail for most IT departments. And when it comes to getting the most out

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Did you know it takes an average of 12 positive experiences to make up for 1 negative experience?

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We all know that AI changes everything – but one thing that doesn’t change is the importance of

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When you work in a call center, it’s easy to get bogged down.Calls are coming in left, right,

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Waiting on hold to get help can be inevitable. Long wait times, being bounced around to multiple people,

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