10 06, 2019

Measure and Improve Your Call Center Success with Business VOIP

Business VOIP Provides the Tools You Need Your call center is the first point of human contact that customers have with your company. So, you have to ask yourself: when agents answer the phone, are they knowledgeable and efficient? How do your customers feel when they hang up? How long do customers wait before speaking [...]

3 06, 2019

Top Customer Experience Tips to Steal from the Pros

Customer experience can make or break companies. As a professional with influence over your company's customer experience, you likely have a sense of which organizations are getting it right and which aren't, whether they're your direct competitors or sources of inspiration in another line of business. Seeing how it's done directly from the pros can [...]

27 05, 2019

10 Business VoIP Terms You Hear All the Time – and What They Mean

The global business VoIP (UCaaS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 11 percent between 2018 and 2025, so chances are your organization has either already adopted the technology or made plans to do so in the near future. As you start the process, you’ll be amazed at all [...]

20 05, 2019

Increase Productivity and Reaction Time in Customer Service

RED FUNNEL Established in 1861, Red Funnel is an integrated transport and travel business that runs ferries from Southampton to the Isle of Wight. They needed to enhance their customer experience by seamlessly connecting the right employees with customers. Specifically, they were looking to find a more proactive communications solution, rather than a reactive one. [...]

13 05, 2019

Your Checklist for Video Conferencing Hardware and Software

Video conferencing is an excellent way for people to instantly connect and collaborate face to face with remote colleagues, partners, and customers. But setting it up can present a logistical challenge. Meeting room layouts are unique and BYOD policies can make it difficult to ensure system requirements are fully supported on all the devices in [...]

6 05, 2019

Rise Above the Competition with an Omnichannel Customer Experience

SAN DIEGO PADRES™ The Padres™ noticed a new era of technology shaping its fan experience and a need to communicate with customers in a personalized way on the platforms of their choice. What’s more, when applying to host the All-Star Game, the Padres™ were faced with a set of technology requirements they would have to meet in order to [...]

29 04, 2019

Demystifying the Top 3 Concerns about Cloud Phone Solutions

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings, and has the mobile features to meet your business and employee demands. Perhaps you're even considering updating your phone system to the cloud but have concerns about security, control, and reliability. The reality is, world-class cloud phone systems have [...]

15 04, 2019

MITEL EXPANDS PARTNERSHIP WITH GOOGLE CLOUD FOR OPTIMAL RELIABILITY AND CUSTOMER EXPERIENCE

San Francisco April 09, 2019 (Business Wire) Mitel portfolio further leverages the stability, security and compliance of Google Cloud Platform as well as advanced AI and analytics capabilities ● Delivers on rigorous security and reliability requirements for public and private cloud deployments ● Meets needs of customers in regulated industries with support for HIPAA and [...]

9 04, 2019

MITEL EMPOWERS BUSINESSES TO DELIVER NEXT-GENERATION CUSTOMER EXPERIENCES

Ottawa April 09, 2019 (Business Wire) Contact center portfolio enhancements and new CCaaS solution help enterprises transform to meet the demands of today’s digital consumer  • Sophisticated omnichannel capabilities of MiContact Center Business now available for MiVoice Connect systems • Advanced AI, machine learning, and analytics drive intelligent and insightful customer interactions • New MiCloud Connect CX [...]

1 04, 2019

Never an End State: Make Evaluating Your Business Phone System a Habit

Many businesses invest in a VoIP business phone system to reduce costs and boost productivity and collaboration. But take note: Transitioning to unified communications (UC) is just the first step in an ongoing journey. In any organization, and with all technologies, change is a constant. Businesses grow. They adapt to new market conditions and emerging opportunities. They [...]