Measure the Moments Voice, email, chat, SMS, social – that’s how your customers are reaching you. Your omnichannel

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Eighty percent of today’s workforce is already deskless, but that number will only grow while employees travel for the

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Originally published on syn-apps.com If the extreme weather conditions of recent years―historic droughts, devastating hurricanes, and catastrophic wildfires―have

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If you’ve been thinking about replacing your business phone system, it’s worth brushing up on the latest VoIP

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Everyone knows the customer comes first. But what does that really look like in a customer service environment?

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As your business grows, life gets complicated. What could be achieved with a phone call before, now involves

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As part of your digital transformation, you’ve moved your customer relationship management (CRM) application along with some back-office

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