Case Studies

Home/Case Studies

Case Studies

3 06, 2019

Top Customer Experience Tips to Steal from the Pros

Customer experience can make or break companies. As a professional with influence over your company's customer experience, you likely have a sense of which organizations are getting it right and which aren't, whether they're your direct competitors or sources of inspiration in another line of business. Seeing how it's done directly from the pros can [...]

20 05, 2019

Increase Productivity and Reaction Time in Customer Service

RED FUNNEL Established in 1861, Red Funnel is an integrated transport and travel business that runs ferries from Southampton to the Isle of Wight. They needed to enhance their customer experience by seamlessly connecting the right employees with customers. Specifically, they were looking to find a more proactive communications solution, rather than a reactive one. [...]

6 05, 2019

Rise Above the Competition with an Omnichannel Customer Experience

SAN DIEGO PADRES™ The Padres™ noticed a new era of technology shaping its fan experience and a need to communicate with customers in a personalized way on the platforms of their choice. What’s more, when applying to host the All-Star Game, the Padres™ were faced with a set of technology requirements they would have to meet in order to [...]