Fuze Contact Center

More Than Just a Call Center Solution

Improve Customer Interactions

Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex – we support businesses with one to two office locations, high-end global retailers with thousands of agents across many countries, and everything in between. No matter the contact center needs, we have a solution. 

From dynamic call routing to the whisper feature for real-time training, the Fuze contact center solution empowers contact center supervisors to take unparalleled care of call center employees and their customers.

We provide contact center employees access to multi-modal communications tools like voice, video conference, and SMS to support
customers via their method of choice.

A Solution That Fits

MVT Testimonial - Fuze Success Story

Workforce Management

Empower your management team with performance insights that will improve customer interactions.

Give your call center management team the tools they need to take unparalleled care of your people and customers. Our powerful analytics engine integrates data from contact center and other Fuze products to provide a complete picture of customer communications and agent performance. Paired with our analytics tool, you are able to view historical trends and create ad hoc reports to learn more and take immediate action when needed.

Skill-based Call Routing

Route calls based on employee expertise.

Reduce your cost per call by giving callers the control to choose their own journey. Using automated speech recognition (ASR) and text-to-speech (TTS), callers are able to route their calls to the desired destination, all without an operator, based on the questions you choose. With intelligent call routing, contact center calls are routed to the right agent with the expertise to address the callers’ requests, resulting in reduced call times and increased customer satisfaction.


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