For clients who have previously decided to adopt Microsoft Teams, Mitel has a series of tools and applications that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform for a single, robust communications and collaboration solution. For example, suppose Teams users choose to activate the phone licenses available on Teams. In that case, they can now enjoy direct routing that connects with Mitel endpoints through certified session border controllers (SBCs), providing a unified telephony framework (albeit with fewer features) that can be controlled from the Teams environment.
Suppose Teams users don’t wish to purchase Microsoft phone licenses. In that case, they can still integrate their telephony system with Teams through Mitel’s Telephony-only client available in MiCollab and enjoy all the robust telephony features that Mitel offers. This is part of Mitel’s MiCollab offering and can be turned on with a simple toggle switch. In addition, Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate three-way conferencing, and more from your Teams screen.
Mitel Presence Management
Mitel also offers presence integration between Teams and Mitel telephony users, allowing Teams users to see whether a colleague is on a PBX-based phone call – even if that colleague doesn’t have a Teams client. A user’s phone status is visible from their Outlook emails and can help determine direct routing by routing calls to the next available user.
With these Mitel tools co-existing with Microsoft Teams, a uniquely elegant hybrid solution evolves, taking advantage of premise or private cloud solutions from Mitel’s MiCollab with a cloud-based collaboration solution in Microsoft Teams.
This is a strategy that Microsoft promotes within one of its other entrenched products (Microsoft SQL Servers), as referenced by Rohan Kumar, Corporate VP for Azure Data, in a TechCrunch article, in which Kumar says, “…while the migration of on-prem workloads is happening, Microsoft’s customers are all moving at very different speeds and some, for a multitude of reasons, may never move to the cloud at all.” In Mitel’s eyes, the parallels with unified communications are strikingly similar.
Microsoft Teams is great for many things, from video meetings to sharing documents. But many businesses still need high-quality telephony applications to run their business. Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies. Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features. Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real-time.
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Source: By the Experts at Mitel