ROI is the holy grail for most IT departments. And when it comes to getting the most out

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Did you know it takes an average of 12 positive experiences to make up for 1 negative experience?

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We all know that AI changes everything – but one thing that doesn’t change is the importance of

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When you work in a call center, it’s easy to get bogged down.Calls are coming in left, right,

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Waiting on hold to get help can be inevitable. Long wait times, being bounced around to multiple people,

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In 2022, Americans lost $29.8 billion collectively to phone scams. Also known as vishing—the combination of voice and

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For clients who have previously decided to adopt Microsoft Teams, Mitel recently announced a series of tools and

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