Resources

Cape Medical Supply is New England’s premiere provider of sleep therapy service and orthopedic bracing solutions. After moving its business, EMR, and CRM systems to the cloud, Cape Medical Supply decided to upgrade its on-premises phone system to a cloud solution.

The Boston Red Sox needed a modern telephony system that would align with the future vision for the 115-year-old organization. Mitel’s multi-site unified communications solution hit it out of the park with an environment that was easy-to-use and could be effectively managed and administered by a limited staff.

Connecticut’s Taft School aces unified communications with more advanced technology and cost savings. Mitel’s MiCloud Enterprise, mobile app, webfax, and E-911 capabilities streamline communications and improve the experience for students, parents and faculty.

Ronald McDonald House New York needed a reliable, cost-effective telephone system for internal communications, fundraising, and event planning. The nonprofit chose an on-site Mitel solution because it was cost-effective, easy to use, and had hybrid capabilities built into it, providing much-needed flexibility.

Heartland, one of the largest payment processors in the United States, delivers credit, debit, prepaid card processing, and security technology. Prior to working with Mitel, Heartland was searching for a vendor they could rely on. They started searching for a true, cloud-based partner and discovered Mitel.

With a geographically-dispersed workforce, mobility was a crucial feature to keep field agents, salespeople and back-end support on the same page to best connect and serve Sonnen’s customers. They ultimately chose Mitel’s MiCloud Office for its full feature set and competitive value.

Rapidly growing retailer Design Within Reach was weighed down by communications that were costly and difficult to maintain. Mitel’s VoIP phone solution offered the elegant design and ease of management required for Design Within Reach to keep up with expansion.

Michigan community, Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system. With MiCloud Connect, Orion Township has been able to simplify everyday operations and improve community engagement.

Mitel compiled a collection of customer snapshots to showcase businesses from a variety of industries that are getting it right and describes the steps they took to get there. Each scenario features unique business requirements, challenges, and, ultimately, a transformed customer experience.

Mobility, the speed of communications, and employee demographics have changed the business landscape. Today’s market environment is always moving, continuously connected, and faster than ever before. Learn how you can improve the efficiency of your daily communications between employees and with your customers.

Are you seeking more mobility in your business? See if your company is a good fit for a mobile communications solution with this free checklist.

The days of businesses focused on office centricity are gone. Now we must rethink how we manage interactions between employees, with partners, and with customers. This e-book outlines the steps you can take now to chart your path forward, integrate the right technologies into your operation, and ensure your business thrives in whatever the new business normal will be.

In one form or another, social distancing is here to stay. And that simple fact alone will have a significant impact on the way business interactions will be managed from here on in. In the pages that follow, we provide a snapshot of where the world is headed now, and how you can prime your business for life on the other side of the pandemic.

There can be downsides to working from home like difficult transitions from an office environment, possible disconnect from coworkers and customers, and lack of social interaction. Whether you’re facing an unexpected event or just have the flexibility available to remote work, lets look at how you can reap the benefits and succeed while working from home.

With communications at the heart of every business, you need reliable unified communications, collaboration, and contact center technology to run your business successfully. With the right cloud solutions, your business can enjoy powerful communications and collaboration capabilities without the cost and complexity of maintaining an on-site system.

Businesses today are increasingly turning to cloud business phone systems to meet their communications needs. But how do you know which offering is right for you? This eGuide outlines 12 categories to help you evaluate cloud business phone providers and ensure you make an informed decision.

Changing your company’s business communications solution is an investment in time and money that will touch everyone in your organization. This eGuide will help you compare UC providers so you can make the right decision. Armed with this knowledge, you can be confident that you’re investing your company’s communications resources wisely.

This white paper provides an overview of modern contact center technologies that can allow your financial institution to better attract and retain customers, deliver a more personalized experience, and increase productivity and profitability. It also outlines the various deployment options available.

Big and small, near and far, businesses are addressing digital transformation. We work with customers, offering choice and guidance on solutions that help them get ahead in the cloud at their own pace. This eBook has been designed to take you through a future vision of your business in the cloud, focusing on the 5 key opportunities it brings and what they mean for your business.

We hear about this mysterious cloud all the time, but just what is the cloud? In this eBook, learn what the cloud is exactly, what your cloud options are with Mitel, and the benefits of taking a new approach to your communications solutions by moving to the cloud.

A future with more features and less maintenance awaits you with MiCloud Connect. To alleviate any concerns you might have about your journey to the cloud, this simple document outlines the five steps to activating your new system.

We cannot anticipate change, although we can bet on its coming - be it from weather, pandemics, socio-political events, or economic growth or decline. This report from Frost & Sullivan considers the ways in which disruption and displacement will affect how, where, and when people work—and helps you to plan for your business accordingly.

SMB Group fielded a survey from mid-June to early July 2020, as COVID-19’s trajectory and impact were constantly changing. At the time of the study, respondents were working for companies that were still in business. This report shares key highlights from the study, along with selected data from prior SMB Group studies, to deliver insights into the business, workforce, and technology implications of COVID-19 for SMBs and how they’re navigating to sustain their organizations.

We all know from both personal experience and the news that COVID-19 is having a devastating effect on small and medium businesses. Key findings from this study, along with selected data from prior SMB Group studies, deliver insights to help inform decisions about how to best serve and support SMBs during this difficult and volatile time.

Cloud-computing opens up significant opportunities for delivering a feature-rich Unified Communications experience. This report compares Mitel's MiCloud Flex offering, a fully-featured hosted UC service, against top solutions from 8x8 and RingCentral.

Implementing an effective workforce continuity plan which prioritizes both your employees and customers is essential to ensuring continued business success. This infographic shares some statistics from 2020 data analyses to explain why moving to the cloud now is imperative to your workforce continuity plan.

Artificial intelligence (AI) is poised to transform contact centers and improve customer experience without compromising on operational efficiency. By combining the best of Google AI with the power of Mitel, Contact Center AI can improve customer experience and increase operational efficiency at the same time.

With Zoom, you have to separately manage and integrate conference room systems, and your costs may add up quickly with the pay-as-you-go model. Lifesize fits all the ways people work, supporting both instant calls and scheduled meetings. REad the full comparison here: