Waiting on hold to get help can be inevitable. Long wait times, being bounced around to multiple people, and the inability to resolve issues significantly contribute to poor customer and business experiences.
44% of Americans would rather clean a bathroom for half an hour than spend 30 minutes on hold with customer service.
Learn how to handle hold times better in every part of your contact center. Click on the guide below to learn how to build your business around your customer:
Datamart is here to help you make the right choice for your business. Contact us today or give us a call at 781-235-5520.