November 9

Amaze Your Customers in Good Times and Bad: Managing Customer Experience Post-Pandemic

These are challenging times. Many have been struggling to manage their customer experience on the one hand, while trying to keep their staff both healthy and productive on the other. Gain some insight into how your industry peers are managing their customer experience since the pandemic hit us earlier this year.

Hear from a panel of industry experts as they weigh in on the power of today’s virtual customer experience, including: Shep Hyken, customer service and experience expert; Tim Petty, Vice President of Sales and Marketing at TCS; David Shepard, Internal Communications Systems Manager at ATN International, Inc.; and moderated by George Despinic, Senior Product Marketing Manager at Mitel.

In this informative presentation sponsored by Mitel, you’ll learn what customers want and expect both pre- and post-pandemic, how to level up your customer experience in a socially distanced marketplace, trends and insights straight from customers, and more.

Your Customers Don’t Want A Sales Pitch—They Want Solutions

Read Shep Hyken’s article in Forbes where he had a chance to interview Lou Gallagher, Consumer Engagement Specialist at Mitel, about becoming a partner rather than a vendor to your customers:

Source: The Experts at  Mitel

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