January 27

RingCentral: The Right Call for Microsoft Teams

ROI is the holy grail for most IT departments. And when it comes to getting the most out of Microsoft Teams, integrated telephony is the name of the game. That’s where RingCentral for Microsoft Teams comes in.

We’re thrilled to announce the release of a redesigned, revamped, and recharged RingCentral for Microsoft Teams 2.0. This sleek, phone-focused integration brings the best of RingCentral’s telephony into Microsoft Teams.

 This means a major ROI boost for your organization. Here’s how:

Simplified administration to supercharge Microsoft Teams with calling

A simple, three-step process enables administrators to push the integration to all, or some, of their users. Just as importantly, the updated RingCentral for Microsoft Teams embedded app no longer requires a download or usage of the RingCentral desktop app. This not only lessens administrative burden, but makes end-user training a breeze.

No Microsoft Teams calling license? No problem.

After speaking with hundreds of customers about RingCentral for Teams, it became clear: Even though they are committed to Teams, they saw a need to embed RingCentral’s telephony capabilities to fill a communications gap. The integration needs to be seamless, user-friendly, and give users access to powerful phone capabilities.

The new version of RingCentral for Microsoft Teams embedded app delivers just that, providing users with the familiar, reliable calling experience they love from RingCentral. Plus, the integration omits team messaging and video meeting features to avoid overlapping capabilities and end-user confusion. With RingCentral for Microsoft Teams, customers can unlock a slew of powerful telephony capabilities such as:

  • Easy-to-use calling handling and forwarding for receptionists and admins
  • Business SMS and faxing
  • Voicemail transcripts
  • Automatic or on-demand call recordings
  • Call queues
  • Whisper, monitor, and barge for real-time call coaching

Take a look at how intuitive and rich the telephony experience can be, all within the Microsoft Teams app: 

Placing a call is a breeze. And unlike other solutions, it doesn’t require answering an inbound call to complete the connection.

Rincentral Micorsoft Teams

Receiving a call is just as simple.

Miss a call? Get voicemails and voicemail transcriptions right in Teams.

Once you’re on a call, you’ll get controls like mute, hold, transfer, park, and more.

Integrated SMS makes it simple to send and receive text messages, right from Teams.

It’s just as easy to send and receive faxes.

Automated presence sync between RingCentral and Microsoft Teams

Bi-directional presence sync helps users avoid needless disruptions. Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected. So when users take a call in RingCentral (even on a hard phone!), their status in Teams will be updated to “Busy.”

Conversely, when a user joins a video meeting or places a VOIP call in Teams, the user status automatically updates to “Busy” in RingCentral.

Unified contact searching from RingCentral and Microsoft directories

Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams. This ensures callers can always find the right contact without app switching.

Connect on the go with the RingCentral for Teams mobile app

The full power of RingCentral’s industry-leading telephony experience will also be available in the Microsoft Teams mobile app, keeping you connected on the go.

These new capabilities extend the value of an already-powerful integration, further cementing RingCentral’s position as the best telephony solution for Microsoft Teams. In addition to these new capabilities, customers can continue to expect:

RingCentral Contact Center: Certified for Microsoft Teams

Customers can complement their integrated business telephony with an AI-powered contact center within Microsoft Teams to have all of their business communications under a single pane of glass. Maximize agent efficiency by eliminating the need to switch between tools and streamline communications with seamless access to other Microsoft Teams users in the organization.

One of the Best Solutions on the Market

Thousands of customers have chosen RingCentral for integrated telephony in Microsoft Teams. They pick it for their unmatched reliability, market-leading analytics, the broadest set of telephony integrations, and more. And with the addition of simplified administration and an unmatched user experience, there’s simply no better solution in the market.

Datamart is here to help you make the right choice for your business. Contact us today or give us a call at 781-235-5520.

Source: RingCentral