Talkdesk Alert: Talkdesk leads G2 Summer 2020 reports with highest G2 Scores and user reviews

June 23, 2020 – Talkdesk® leads the contact center solutions industry in five categories of the G2 Summer 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software and Best Contact Center Quality Assurance Software. Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise.

Best Contact Center Operations Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100

Best Telecom Services for Call Centers Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Auto Dialer Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk ranks #1 for Easiest to Use
  • Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Best Speech Analytics Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk ranks #1 for Easiest to Use
  • Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Contact Center Quality Assurance Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity, Satisfaction and Easiest to Use based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Talkdesk also earned G2 badges for Best Relationship, Best Usability, Easiest Setup and Most Implementable.

Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,080 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars.

“We are proud to lead five impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer at Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”

Additional Resources: 

About Talkdesk

Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity, and cost savings.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

 

 

Source: By the Experts at Talkdesk