VoIP phone services turn analog audio signals into digital signals, then transmits them over the Network. This enables a variety of features and cost savings you're not likely to receive from a traditional, hardline phone system.

A softphone is software which allows you to make phone calls over the Internet through almost any desktop or laptop that has a speaker and microphone. A softphone allows you to make phone calls without having to use an actual physical telephone.

Mitel Connect provides all the enterprise-level Unified Communications and Collaboration (UCC) functionality that your business could ever need, including: enterprise phone communications, visual voicemail, video-conferencing, instant messaging, secure remote connections, availability status sharing, corporate contact lists, and more. Connect comes in either on-site or Cloud-based implementations, so it's adaptable to fit with your unique business needs.

MiCloud Connect is a cloud-based solution built on the Google Cloud so you can have the security and reliability your business needs, regardless of location or circumstances.

MiVoice Connect is the on-site version which allows you to run the system yourself and perform maintenance when it's convenient for you, since you manage the solution within your own network.

Both are robust enterprise-grade UCC phone systems with features such as:

• Full Unified Communications and Collaboration functionality
• Redundancy
• Mobile device integration
• High-scalability
• Integration with third-party enterprise apps like Salesforce and Microsoft Office, and Microsoft Teams