About Inline

This author has not yet filled in any details.
So far Inline has created 107 blog entries.
3 02, 2020

Five Advantages and Benefits of Video Conferencing

Major advancements in technology have drastically changed how and where we conduct business with more people working remotely, the rise of instant, on-demand communications and the globalization of businesses. For modern and innovative businesses to grow and globalize, building and maintaining quality relationships with partners, suppliers, internal teams, investors and customers is essential. Video conferencing boosts [...]

20 01, 2020

Smart Workspaces – Work Smarter, Not Harder

The traditional notion of a 9-to-5 workspace has drastically changed. No longer are employees chained to their desk. Instead, they can work from anywhere, often at hours of their own choosing. The smart workspace moves with the employee - whether it’s to a mid-morning session at Starbucks, aboard an Amtrak train, or even a midnight [...]

6 01, 2020

Maximizing Metrics in the Modern Contact Center

Measure the Moments Voice, email, chat, SMS, social - that’s how your customers are reaching you. Your omnichannel contact center may support these various modes of communication, but are you making the most of your contact center metrics too? The modern contact center not only needs to support the variety of ways customers use to [...]

30 12, 2019

‘Tis the Season: Collaboration Tools to Finish the Year Strong

Eighty percent of today’s workforce is already deskless, but that number will only grow while employees travel for the holidays, not to mention all the holiday parties and school activities. The holidays are wonderful, but they are also a stressful time of year due to pressure from quotas, a jump in call volume to contact centers, [...]

9 12, 2019

Emergency Planning for Severe Weather: How to Prepare Your Emergency Communication Plan

Originally published on If the extreme weather conditions of recent years―historic droughts, devastating hurricanes, and catastrophic wildfires―have taught us anything, it’s that severe weather can strike at any moment and every second counts. That’s why all organizations should have a strategic, well-tested emergency communication plan in place. This article provides tips on how you [...]

25 11, 2019

8 Top VoIP Trends You Need to Know in 2020

If you’ve been thinking about replacing your business phone system, it’s worth brushing up on the latest VoIP trends. Even if you’re not, things are changing rapidly enough that your competitors may be getting an edge by taking advantage of the latest advancements in VoIP and VoIP-related technology. Business communications and collaboration has been undergoing [...]

11 11, 2019

Not Just Another CX Moment: How to Achieve Good Customer Experience

Everyone knows the customer comes first. But what does that really look like in a customer service environment? Do you really have to change your ways to stay competitive? At Mitel Partner Experience 2019, ASC, Noetica, and Red Box provided their expertise on all things CX including what they’ve seen in the marketplace, what they’re [...]

28 10, 2019

3 Hurdles to Rolling Out Collaboration Tools and How to Overcome Them

As your business grows, life gets complicated. What could be achieved with a phone call before, now involves a lot more people. To get their work done, your employees need to collaborate easily with each other, and with external partners and customers. The workforce – and its expectations – are changing rapidly, too. A recent PwC [...]

14 10, 2019

Lifesize Named a 2019 Hot Vendor in Web and Video Conferencing

Web and video conferencing solutions have become must-have technologies as organizations seek to improve team communication and collaboration across their business. As an integral part of the digital workplace, video meetings help organizations deliver a more personal and professional experience for employees, while also improving engagement with prospects, partners and customers. Independent research firm Aragon [...]

30 09, 2019

Top 10 Benefits of a Hosted PBX Service

As part of your digital transformation, you’ve moved your customer relationship management (CRM) application along with some back-office functions, like finance, to the cloud. Doing so has made your business more agile. So, what’s next? If you’re wondering what other tools you can move to the cloud to support business growth, then this is the [...]